Refund policy

Return Policy

We want you to be happy with your purchase. If something isn't right, here's how returns work.

Standard Items

You may return eligible items within 10 days of the delivery date for a refund. To qualify, items must be unused, in their original condition, and in the original packaging with all tags attached. Please include your order number or proof of purchase with your return.

Return shipping costs are the customer's responsibility. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit back to us. Once we receive and inspect your return, we'll process your refund to your original payment method within 10 business days.

Wearables — Final Sale

For hygiene and safety reasons, all wearable items e.g., earbuds, fitness trackers, jewelry, undergarments, apparels, water bottles cannot be returned or exchanged, regardless of condition.

Non-Returnable Items

In addition to wearables, the following items cannot be returned: final sale/clearance items, custom or personalized products, etc. 

How to Start a Return

To initiate a return, contact us at sixbyfiftythree@gmail.com within 10 days of delivery. We'll provide instructions for sending your item back.